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RALS Customer Support 1-877-MAS-RALS (1-877-627-7257)

 

Through this toll-free number, MAS will provide you with customer service on RALS information management systems 24 hours per day, 7 days per week, 365 days a year. At MAS, we are dedicated to providing accurate and timely response to our RALS customers as well as technical support, clinical support and informational materials designed to maximize their point-of-care testing and data management programs.

 

From 8:30am to 5:30pm EST, your call will be answered by a member of our staff.  Should all of our support personnel be unavailable, you can leave a message and a staff member will return your call as soon as possible.

 

Before and after business hours, and on weekends and holidays, your call will be accepted by our answering service. An operator will record your contact information and a brief description of your question or issue.The operator will immediately notify an on-call technician, who will respond to you directly to provide the assistance you need.

So that we may better serve you, we ask that calls to this number be coordinated through your hospital's central contact personnel whenever possible.

 

Got a RALS Question? Ask here.

 

The MAS support teams are committed to providing you with answers to the questions you have when it comes to your RALS system. Please use the form below to send us your question and click the "Submit Question" button and the bottom of the form.

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