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Technical
Support
From 8:30am to 5:30pm
EST, your call will be answered by a member of our staff.
- Should all of our support personnel be unavailable, you
can leave a message and a staff member will return your
call as soon as possible.
Before and after business hours, and on weekends and
holidays, your call will be accepted by our answering
service.
-
An
operator will record your contact information and a
brief description of your question or issue.
-
The operator will immediately notify an on-call
technician, who will respond to you directly to
provide the assistance you need.
So
that we may better serve you, we ask that calls to this
number be coordinated through your hospital's central
contact personnel whenever possible.
Clinical
Support
Got a question about
point-of-care testing? Our clinical specialists
are ready and waiting to help. Each of our
specialists are former Point-of-Care Coordinators
themselves, so they understand the issues involved in this
rapidly growing area.
To ask a question, click
here.
MAS also sponsors and
hosts www.pointofcare.net
and
www.glycemiccontrol.net web sites featuring articles, news and product
information on point-of-care testing and glycemic control
protocols.
In addition,
we also have organized and developed a number of
Point-of-Care Groups throughout the country that meet on a
regular basis to discuss the latest trends and issues
surrounding this area. A calendar listing who these
groups are, when they meet and how you can join them can
be found at
www.pointofcare.net/Subweb_Calendar.htm.
