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RALS
Customer Support
1-877-MAS-RALS
(1-877-627-7257)
Through this toll-free number, MAS will provide you with
customer service on RALS information management systems
24 hours per day, 7 days per week, 365 days a year. At
MAS, we are dedicated to providing accurate and timely
response to our RALS customers as well as technical
support, clinical support and informational materials
designed to maximize their point-of-care testing and
data management programs.
From 8:30am to 5:30pm EST, your
call will be answered by a member of our staff.
Before and after business hours, and on
weekends and holidays, your call will be
accepted by our answering service.
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An operator will record your contact
information and a brief description of your
question or issue.
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The operator will immediately notify an
on-call technician, who will respond to you
directly to provide the assistance you need.
So that we may better serve you, we ask that
calls to this number be coordinated through your
hospital's central contact personnel whenever
possible.
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